MyNet.it, Service Charter, Fibra ottica, ADSL

Service Charter

With the aim of ensuring transparency in relations with its customers and in accordance with the Directive of the Council of Ministers of January 27, 1994, regarding the 'Principles on the Provision of Public Services,' Resolution No. 179/03/CSP 'Approval of the general directive on the quality and service charters of telecommunications pursuant to Article 1, paragraph 6, letter b), number 2 of Law No. 249 of July 31, 1997,' as well as Resolution No. 131/06/CSP 'Approval of the directive on the quality and service charters for internet access from fixed locations, pursuant to Article 1, paragraph 6, letter b), number 2 of Law No. 249 of July 31, 1997,' and the subsequent Resolution 244/08/CSP and following ones, Mynet has drawn up its own 'Service Charter'.

Service Charter

The text of the Service Charter is available below in PDF format:

Service Charter (Year 2019)
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Quality Indicators (Internet Access Services from Fixed Location)

The annual reports and reviews, as well as the annual and semi-annual surveys, are available below. The information required by Article 8, paragraph 6, and Annex 6 of AGCOM Resolution 244/08/CSP and subsequent amendments, regarding the minimum quality standards and performance of fixed-location internet access services, is available in the most recent version of the document 'Basic Offer Performance':

Basic Offer Performance (I° sem 2023)
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Indicator Measurement (I° sem 2023)
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Quality Parameters Report for the Year 2022
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Quality Parameters Summary for the Year 2022
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Survey Report for the Year 2022
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Indicator detection (II° sem 2022)
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Basic offer performance (II° sem 2022)
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Basic offer performance (I° sem 2022)
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Indicator Measurement (I° sem 2022)
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Annual survey for the year 2021
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Quality Parameters Report for the Year 2021
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2021 Survey Report
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Indicators Measurement (II° sem 2021)
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Basic Offering Performance (II° sem 2021)
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Basic Offering Performance (I° sem 2021)
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Indicators Measurement (I° sem 2021)
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Annual Survey for the Year 2020
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Quality Parameters Report for the Year 2020
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2020 Survey Report
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Basic Offering Performance (II° sem 2020)
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Indicators Measurement (II° sem 2020)
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Basic Offering Performance (I° sem 2020)
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Indicators Measurement (I° sem 2020)
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Basic Offering Performance (II° sem 2019)
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Indicators Measurement (II° sem 2019)
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Basic Offering Performance (I° sem 2019)
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Indicators Measurement (I° sem 2019)
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Measurement (anno 2018)
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Quality Parameters Report (anno 2018)
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Quality Parameters Report for the Year 2018
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Basic Offering Performance (II° sem 2018)
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Indicators Measurement (II° sem 2018)
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Basic Offering Performance (I° sem 2018)
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Indicators Measurement (I° sem 2018)
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Pursuant to Article 8, Paragraph 5 of AGCOM Resolution 244/08/CSP, it is announced that, starting from October 2010, the “Misura Internet“, website offers a service for verifying the quality of fixed-line Internet access (software Nemesys). The data produced by the Nemesys software can be compared with the values reported in the most recent publication of the "Basic Offering Performance."

More information about the line speed is available at this link.

As an alternative for a quicker and more informal performance check, you can use the SPEEDTEST.NET service. Be sure to use the service from a station not connected via WiFi and ensure that no traffic from other stations is passing through the connection. The data provided by the service can be communicated to the helpdesk to support any reports of anomalies regarding the access speed.

Consult the archive of the Service Charter and quality indicators from previous years.

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